Training Effectiveness Interviews identify strengths and opportunities in training programs and help determine the return on investment for training. CRS interviews new managers shortly after completing their training to get feedback on training locations and materials, trainers, reality vs. expectations, transition to home locations, and the challenges they face.
Pulse Surveys provide quick insight on culture, working relationships and other key engagement drivers in individual locations or departments. Very easy to administer, these surveys provide leaders with concrete information on how they can impact the employment experience, engagement, and retention in their individual business units.
Engagement Surveys measure the level of engagement at all levels within an organization to assess where interventions and/or training may be necessary. We partner with our clients to identify the best questions and provide executive summaries and detailed depictions of how different populations perceive various aspects of the organization’s culture and work environment.
360⁰ Feedback Surveys provide individuals with comprehensive feedback on leadership competencies. The feedback, gathered from a variety of perspectives, is used for developmental purposes. Optional coaching from the CRS team helps individuals and their supervisors interpret the results and build action plans.
Retention Interviews identify what’s keeping top performers in an organization – and what makes them think about leaving. We dig deep into their employment experience, joys, and frustrations, providing actionable insights to company leadership on how they can retain top talent.
Exit Interviews identify the REAL reasons people leave an organization. Our skilled interviewers get to the heart of each manager’s experience in in-depth telephone interviews, and employees share their feedback on easily accessible online exit surveys. Results are rolled up into meaningful summary reports that help organizations focus on implementing solutions to identified trends.
Training Design and Development matches insight and best practices from your internal subject-matter experts with our training talent, resulting in e-learning or paper training materials that are impactful, user-friendly, and include the appropriate amount of hands-on, independent, group, and classroom work. Customized programs are easy to use, easy to manage, and easy to update.
Facilitation is available from our team of skilled facilitators. This may include facilitation of survey results, presenting Train-the-Trainer programs, or delivering leadership development training directly to your team on a regular basis.
Leadership Development involves the creation of self and team-directed modules focused on core competencies required at each level of management. This approach helps learners have an immediate and extensive impact on key areas of responsibility. All this is achieved by providing realistic, on-the-job application of content to help reinforce learning.
Operational Documents help streamline day-to-day operations in clear language customized to your brand, implementing insight from your identified subject-matter experts. Our third-party perspective will help you think through elements you haven’t considered previously to provide a comprehensive set of documents.
Survey Analysis helps you interpret data you’ve collected from internal surveys or via other external vehicles. We identify trends and recommendations based on analysis of qualitative and quantitative data and summarize responses for surveys we facilitate for you as well as those you’ve implemented yourselves or via another firm. The external perspective from our team of experts helps you see the data in new ways as we work together to develop action plans.
Survey Consulting is available to help you design your survey format and questions, implement the survey for maximum completion rates, and analyze your results. As a neutral third party with years of survey experience, we provide consulting to help at any stage of the process while you maintain control over your survey.
Employee Focus Groups are a terrific way to gather feedback from the people at the heart of your organization. Facilitated by CRS as a non-biased third party, these roundtable discussions are eye-opening and valuable. The CRS team synthesizes the information gathered into meaningful next steps.
Competency and Skills Alignment is essential to ensure every member of your team is productive and aligned with the organization’s goals. CRS works with the leadership team to identify core competencies for each position to ensure full coverage of responsibilities. Additionally, appropriate skills are identified to support the competencies to support a culture of having the right people in the right places.
Professional Coaching is available from the CRS team and its affiliates, all who are committed to helping organizations – and the individuals within those organizations – address and resolve the issues that stand in the way of peak performance.